Background and Statement of Need The purpose of this project will be to develop and Quality Control Reporting system (QCR) for the certification of ISO 9000. XYZ is a small medical products company employing about fifty people. A year ago, the company was purchased by a larger medical manufacturing company called XYZ. Since that purchase XYZ mandated that XYZ become ISO 9000 certified. The reason for XYZ to become ISO 9000 is for the expansion of their business products. To become ISO 9000, a company must have in place a system, including procedures, to ensure document control and records management, standard quality procedures, reporting, discrepancy identification and rectification. It applies to industries involved in design, development, manufacturing, installation and servicing of products or services. If a company fails to comply with the ISO 9000 it will mean loss of business. Project Objectives XYZ management has determined that to accomplish becoming ISO 9000 certified they must incorporate a Quality Control Reporting (QCR) module that will interface with the existing Enterprise Resource Planning (ERP) system. Mission and Goals of Project According to XYZ management the QCR module needs to perform certain functions for the company to become ISO 9000 certified. QCR module must interface with the ERP system. The ERP system handles customer orders, inventory, purchasing, invoicing and Tinaing. The QC module should provide data collection, storage, analysis and reporting. Quality reports should be available for the following departments: QC, accounting, marketing, shipping and management. The QC module must be able to identify, isolate, and eliminate quality problems immediately. Increasable manufacturing efficiency must be achieved. The system must be flexible and scalable. Project (Plan) Approach Project (Plan) Organization A project team committee will be established to address all questions and concerns. The project team will consist of: Project Manager responsibilities will be: to assemble the project team; author the workplan, enforce budgetary guidelines and oversee all phases of the project; reporting progress on a regular basis to upper management System Analyst job to assess and determine user needs, recommend software and systems applications in the analysis phase and then at implementation, organize training, assist in software installation and prepare end-user documentation. The IT Analyst s responsibilities will be to evaluate the current hardware, recommend and oversee acquisition of new components, install new hardware; assist in software installation, integrate the new system with the existing company network and assemble the technical documentation. ERP Analyst will be provided with the application software to direct system installation and assist in modifying the system to Komet s specific needs as well as aide in assembling technical and user documentation and system maintenance for a set period after the system is online Task/Responsibility Matrix The Project Coordinator has chosen to utilize the deterministic approach for structuring the QCR project. The project team is small and has worked together on a number of similar projects in the past. The QCR installation is similar in scope and work to these previous projects and thus by comparing the time it took to complete the previous jobs the Coordinator is able to author a timeline and work breakdown schedule that is realistic and executable in its projections. Work Breakdown Structure (WBS) To complete a project successfully it must be broken down into its component parts and then assign personnel and resources necessary to complete each task. The Coordinator has listed and organized the tasks, highlighting those critical to bringing the QCR system online within a reasonable amount of time. Responsibility for completion of each is the responsibility of the team member to which is has been assigned. Task assignments have been clearly documented in the Project Plan as well as the expected duration of each task. Task Flow Network/Critical Path The Project Coordinator is using Microsoft Project to document and manage the QCR project. All tasks have been scheduled; team members will use MS Project to report progress on individual tasks and the Coordinator can in turn generate reports for Management using this tool. Milestones, representing the critical path/steps have been incorporated into the task matrix. Examples of milestones are initiation of the project, beginning with an analysis of the existing system, discovery and evaluation of options, approval of purchase of new QCR system package and delivery of the system into operation. At completion of each milestone a report is generated for management. Project Schedule The project schedule is illustrated using a Gantt chart. Should all tasks be completed according to schedule the QCR should be operational in 177 days and will conclude after an additional 166 days of fine-tuning and maintenance. The Gantt chart is a presents project tasks in such a way that those critical to staying on schedule are easily identified as well as who is responsible for what activity. This allows the Project Coordinator to maintain control by providing a communication tool all can reference. As necessary the he can refer to the chart to reallocate resources to a critical task from a lessor one, to keep the project on schedule. He can also be referring to the chart to log progress and document task accountability. Project Reporting Our project team is small and will be working closely together throughout the project so we do not see a large need for formal meetings. Instead there will be informal weekly meetings to discuss current tasks and maintain the pulse of the team. There will be formal meetings with management at the completion of every milestone and meetings with members of the work committee as needed for input and feedback Cost Plan SPC Budget & Cost Benefit Analysis INITIAL COSTS Three seats Infinity QS SPC $3,000.00 $9,000.00 Four SPC enabled measuring devices $1,500.00 $6,000.00 Industrial style PIII desktop $3,500.00 $3,500.00 ERP Programmer/Analyst ($150/hr) $200.00 $30,000.00 Employee Training ($17/hr) 6 hrs $5,100.00 Total $53,600.00 ONGOING COSTS (ANNUAL) Infinity QS yearly maintenance per seat $500.00 $1,500.00 SPC Equipment repair $500.00 $500.00 Data Collection Costs $180,000.00 $180,000.00 Total $182,000.00 SAVINGS/GAINS (ANNUAL) Scrap Rate Reduction (from 15 - 5%) $900,000.00 Addition of new accounts $1,000,000.00 Total $1,900,000.00 Performance Measurement Performance will be measured against the Task List and the dates for completion. This will help ensure the project is meeting the deadlines set by Project Team. The performance measurement will take place during weekly informal meetings of the project team as well as reporting to upper management when the Project team has completed a milestone. Project Evaluation and Reporting The Project team will give a formal report to the Project Manager from the informal meetings that the Project team will have. The Formal report will consist of: Milestones that were completed Any cost/budget issues Any deadline issues Any issues dealing with the project that could affect the development or performance of the project. Formulated methods of corrective actions (if any) . Project Termination Project termination is the final step to the project. The steps we will take in determining if our project is finished is based upon several factors: We will hold a meeting with the project team, sponsors and stakeholders to formally conclude the project. In the meeting, we will recap over the project, documentation from the project, noting the strengths and weaknesses of the project. What we tasks we have to complete, if any to terminate the project. We will ensure that the project files are turned over. Any SOPs, notes, technical manuals pertaining to the project will be turned over to their support team (internal/external). Acquisition any equipment purchased under the contract to the customer. Any software and hardware or any other supplies purchased under the contract to help support this project will be turned over to the customer. Reassignment of project team. The project team members will be reassigned when termination activities are completed. For some people, this may mean that they will transition to a new project, some may be terminated and some may transition to a support team.